Hygge Boba Tea and Smoothies Employee Training

All Hygge Boba tea and Smoothies employees must complete this course, and pass the tests, before their first day of work. Remember to get the app so that you always have access to this information!

Interested in this course? Email us at [email protected]

Course curriculum

1. Welcome to Hygge Boba Tea and Smoothies!
1. Band (Group Messaging)
2. Corporate Contacts
3. Anonymous Feedback Form
4. Location Address & Phone Number
5. Open Door Policy
1. Overview
2. NDA pdf
3. W-4 pdf
4. I-9 pdf
1. Timekeeping in HomeBase
2. Break Policy
3. Scheduling, Availability and Hours
4. How To: Homebase (Videos)
5. Payroll
1. General Behavior
2. Diversity and Inclusion
3. Workplace Harassment
4. Unacceptable Behavior
5. Behavior Expectations Test
1. Termination By Employee
1. Purpose
2. Non-Slip Shoe Policy and Approved Shoe List
3. Team Member Personal Items
4. Return of Employer Property Policy
1. Phones and Ear Buds
2. Computers and Tablets (including Square POS)
1. What is Substance Abuse?
2. Our Substance Abuse Policy and Discipline
3. Struggling with Addiction
1. Why is Food Safety Important?
2. Washing Your Hands
3. Handwashing pdf
4. Handwashing video
5. Personal Hygiene and PPE pdf
6. Personal Hygiene and PPE Video
7. Team Member Illness & Safety video
8. 5 Symptoms of Foodborne Illness pdf
9. Employee Health Policy pdf
10. Basic Equipment, Food Safety and Facilities Video
11. Proper Food Storage pdf
12. Critical Food Temperatures pdf
13. Manual Ware Washing pdf
14. Sanitizers pdf
15. Effective Communication and Conduct in the Workplace Video
16. Thermometer Calibration and Verification Video
17. Thermometer Calibration and Verification pdf
18. Food Product Receiving Video
19. Time/Temperature Control for Safety (TCS) Food pdf
20. Food Delivery TCS pdf
21. Proper Food Storage pdf
22. Food Product Storage Video
23. Important Take Aways!
24. TCS Foods Video
25. Cool Foods Quickly and Safely pdf
26. Thawing Using Approved Methods pdf
27. Safe Cooking Video
28. Safe Cooking pdf
29. No Bare Hands! pdf
30. REVIEW TCS Food Safety pdf
31. Food Holding Temperature Video
32. Changing Food Temperature Video
33. Food Holding Takeaway
34. Thawing Food pdf
35. Avoiding Cross Contamination Video
36. Avoid Cross Contamination: Utensil Storage pdf
37. Food Hazards Video
38. Cleaning and Sanitizing Equipment Video
39. Cleaning Facilities and Documentation Video
40. No Pests Allowed!
41. REVIEW Critical Food Temperatures pdf
42. REVIEW Proper Food Storage pdf
43. REVIEW Cooling Food pdf
44. REVIEW Cool Foods Quickly and Safely pdf
45. REVIEW Thawing Using Approved Methods pdf
46. REVIEW Manual Ware Washing pdf
47. REVIEW Sanitizers pdf
48. Basic Food Safety Test
49. Next Steps and Your Food Handler Card
1. Food and Drink Policy
2. Holiday Hours
3. Workers' Compensation Insurance Policy
4. Reimbursement Policy
1. Slip and Fall Prevention
1. Opening Checklist pdf
2. FOH Closing Checklist pdf
3. BOH Closing Checklist pdf
1. What is Customer Service?
2. Basics of Customer Service
3. Phone Calls
4. Customer Conflict
5. Customer Service Test
1. Boba
2. Menu Reference Photos
3. Tea Knowledge
4. Drink Knowledge Test
1. Generic Employee Square Access Code
2. Taking Payments with Square Register Video
3. Manual Card Entry
4. Adding Customers on Square Register Video
5. Reviewing Past Transactions Video
6. View Overall Transaction Reports
7. Gift Cards: How To Load
8. Gift Cards: How To Load Video
9. Offline Mode
10. Square Support and Minor Troubleshooting Links for Square Point-of-Sale
11. Square Register Use and Troubleshooting
12. Square Knowledge Test
1. Detecting Counterfeit Money
2. Credit Card Fraud
3. Counterfeit Money Quiz
1. Evaluation

About this course

Free
112 lessons
0 hours of video content

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Hygge Boba Tea and Smoothies Employee Training

Course curriculum

1. Welcome to Hygge Boba Tea and Smoothies

2. Communication and Contacts

3. Signing Documents

4. Timekeeping and Payroll

5. Behavior Expectations

6. Ending Your Employment Expectations

7. Dress Code Policy and Personal Items

8. Electronics Policy

9. Substance Abuse Policy

10. Basic Food Safety

11. Employee Benefits

12. Safety Practices and Procedures

13. Opening and Closing General Guidelines

14. Customer Service Training (English)

15. Drinks Product Knowledge

16. Square POS System

17. Fraud Detection and Prevention

Employee Training Evaluation Form

About this course

Discover your potential, starting today