Franchisee Brand Standards Manual (BSM)

This is the Brand Standards Manual for all franchisees of Bobamerica, Inc. dba No. 1 Boba Tea. It is a quick-reference guide to our brand, providing direction and guidance to ensure that branding and product quality is consistent across the board.

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Course curriculum

1. Table of Contents
2. Introduction
3. BSM Confidentiality Disclosure Agreement
1. Welcome
2. History of No. 1 Boba Tea
3. The No. 1 Boba Tea Management Team
4. No. 1 Boba Tea Mission Statement, Core Values, Principles, and Promises
1. Franchisee Support Matrix
1. Timetable
2. Suggested No. 1 Boba Tea Location Demographics
1. No. 1 Boba Tea Orientation Training
2. No. 1 Boba Tea Qualified Certifications
3. Effective Management Skills Primer
1. Chapters 1-5 Review
1. Introduction
2. Staffing Your No. 1 Boba Tea Franchise
3. Job Descriptions
4. Interview Guideline Suggestions
5. Suggested Interview Questionnaire
6. Suggested Job Application Questions PDF
7. How to Offer a Job
8. On The Job Training: Cashier PDF
9. On The Job Training: Tea Barista PDF
10. On The Job Training Manager/Shift Lead: PDF
1. Introduction
2. Satisfaction Guaranteed Policy
3. Quality Standards of Service
4. Personal Appearance
5. Service and Courtesy to Customers and Team Members
6. Handling Typical Complaints and Problems/Review Complaint Replies
7. Social Media Posting Requirements and Standards
8. Computer, Tablets, and Phone Usage
1. Store Design: Layout
2. Store Design: Brand Standards Mood Board PDF
1. N1BT Operations
2. Common Safety Practices and Proper Procedures
3. Customer Accident Form PDF (Suggested)
4. Employee Accident Form PDF (Suggested)
5. Security
1. Introduction
2. N1BT Mini Concept Equipment, Smallwares, and Technology List
3. N1BT Regular Concept Equipment, Smallwares, and Technology List
4. N1BT Social Concept Equipment, Smallwares, and Technology List
5. Equipment, Smallwares, and Technology Images and Specifics
6. Opening Inventory and Supplies
1. Chapters 6-10 Review
1. Introduction
2. Equipment Maintenance and Repair Intervals
3. Sugar Dispenser Cleaning (with video)
4. Ice Machine Maintenance and Cleaning
5. How to Clean a Hoshizaki KM Cuber Ice Machine
6. 515MAH Ice Machine Cleaning PDF (Various KM models)
7. Sealer Machine Cleaning (with video)
8. Condenser Coil Cleaning (Every 1-2 months)
9. Apec R/O Filter Replacement
10. APEC R.O.E.S. System Filter Change Instruction PDF
11. APEC R.O. Lite Commercial System Filter Change Instruction PDF
12. Basic Plumbing Issues and Repairs
13. Hood System Cleaning
14. Seven Unique Scenarios
1. HR and HR Compliance
1. Intro
2. Store Audit Form
3. Safety & Sanitation Inspection Form
4. Suggested End of Day Report
5. Suggested Daily Prep List
6. Suggested Cost of Goods Tracker
7. Suggested Monthly Sales Tracker
8. Suggested Profit/Loss Monthly Tracker
1. Opening Marketing Quick List
2. In-Depth Marketing Guide
1. Digital Menus
2. Four Digital Menu Examples
1. Chapters 11-15 Review Test
1. Insurance Requirements
1. Common Business Structures
2. Financing Options
1. Trademarks and Trade Secrets
1. Expansion and Relocation
2. Multi-Unit Development
3. Assignment and Sub-Franchising
1. Appendix and Forms
1. Restroom Cleaning Log PDF
2. Refrigerator Temp Log PDF
3. Freezer Temp Log PDF
4. Employee Accident Form PDF
5. Customer Accident Form PDF
6. Marketing Approval Request Form
1. Interview Guidelines PDF
2. Interview Questionnaire PDF
3. Parental Consent for Employment of a Minor in NV PDF
4. How to Offer a Job PDF
5. N1BT Daily Shift Log PDF
6. General Opening Checklist PDF
7. FOH General Closing Checklist PDF
8. BOH General Closing Checklist PDF
9. Key Issuance Form PDF
10. Monthly Sales Entry Form PDF
11. End of Day Report PDF
12. End of Day Cup Count PDF
13. Daily Prep List PDF
14. Cooling Log PDF
15. Fruit Shopping Guide PDF
16. Maintenance In Store Checklist PDF
1. All Day Boba Prep Table Set Up (L Side) PDF
2. All Day Boba Prep Table Set Up (R Side) PDF
3. All Day Boba Powder Wall PDF
4. All Day Boba Powder Prep Table PDF
5. All Day Boba Syrup Bottle Well PDF
6. All Day Boba Tea Making Station Set Up PDF
1. Signs for Customers
2. Artwork
1. Signs for Employees: SNHD Posters
2. Signs for Employees: N1BT Required
3. Labor Law Posters: Federal and Nevada Requirements
1. Chapter 16-20 Review Test
1. What Are Supplements?

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Franchisee Brand Standards Manual (BSM)

Course curriculum

Chapter 1: Introduction

Chapter 2: Welcome to No. 1 Boba Tea

Chapter 3: Support Resources

Chapter 4: Pre-Opening Timetables and Obligations

Chapter 5: Franchisee Training Requirements

Chapters 1-5 Review Test

Chapter 6: Staffing Your N1BT Franchise

Chapter 7: N1BT Policies

Chapter 8: Store Design-Layout and Brand Standards

Chapter 9: N1BT Operations, Safety and Security

Chapter 10: Store Equipment, Smallwares, Technology Systems, Inventory and Supplies

Chapters 6-10 Review Test

Chapter 11: Equipment Maintenance and Store Repairs

Chapter 12: HR and HR Compliance

Chapter 13: Reports, Audits and Inspections

Chapter 14: Marketing

Chapter 15: Menu and Pricing

Chapters 11-15 Review Test

Chapter 16: Insurance Requirements

Chapter 17: Corporate Structures and Financing

Chapter 18: Trademarks and Trade Secrets Protection Policies

Chapter 19: Expansion and Relocation Requirements

Chapter 20: Appendix and Forms

Chapter 20A: Required Logs, Checklists, and Forms

Chapter 20B: Suggested Logs, Checklists, and Forms

Chapter 20C: Suggested Station Set Ups

Chapter 20D: What You Must Post In Store For CUSTOMERS

Chapter 20E: What You Must Post In Store For EMPLOYEES

Chapters 16-20 Review Test

Chapter 21: Supplements

About this course

Discover your potential, starting today